Returns & Exchanges
At Sihoo, we want you to be completely satisfied with your ergonomic seating experience, which is why we offer a 30-day return policy for all home office furniture. If your new chair doesn't perfectly support your posture, our dedicated support team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Product
Disassemble the chair carefully and pack it back into its original packaging, ensuring all components, tools, and manuals are included to avoid restocking fees.
Ship It Back
Affix the provided shipping label to the box and drop it off at the designated carrier location; please ensure the package is securely sealed to prevent damage during transit.
Receive Your Refund
Once our warehouse inspects the returned item and confirms it is in original condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing